Returns, withdrawal and faulty products

Last updated: 29 September 2026.

Returning a purchase (right of withdrawal)

You have 14 days from delivery to change your mind, without giving any reason. Returns are free.

1. Tell us you want to withdraw using the Withdraw from the contract here button or by writing to info@barriqule.com with your order number.
2. Within 48 hours we'll send you a prepaid shipping label.
3. Pack the product carefully, ideally in its original packaging with accessories and documents, attach the label and drop it off at the nearest collection point within 14 days of telling us.

We refund the full amount paid, including standard delivery costs, within 14 days of your withdrawal notice, using the same payment method. We may wait until we receive the product, or proof that it has been sent, before refunding you.

You can try the product as you would in a shop. If it has been used beyond that or is damaged, we may only deduct the loss in value, but your withdrawal remains valid even without the original packaging.

The right of withdrawal does not apply to glasses with prescription lenses made to your prescription or to products personalised at your request.

Wrong, damaged or faulty product

Check your order as soon as you receive it. If the product is wrong, damaged in transit or faulty, write to info@barriqule.com with your order number and, if you can, a few photos of the product and the parcel: they help us sort it out faster. We'll offer a replacement, repair or refund at no cost to you.

In addition to the right of withdrawal, all products are covered by the 2-year legal guarantee of conformity from delivery: report the defect within 2 months of discovering it. Full details on the Legal guarantee page. Scratches on lenses due to normal use are not defects.

Customer care

Email info@barriqule.com · Tel. +39 0173 282435 · Atelier: Via Vernazza 13, Alba, Italy.